Hi, I'm Jenna.
Who's she?
"Summarize it for us"
I’m a devoted contributor, hard worker, and creative thinker who can’t help but become fully entranced with an opportunity to advocate for the real people out there; our users.
With a Bachelor of Arts in Cultural Anthropology, as well as a Bachelor of Arts in Advertising (Copy), it's almost humorous that my two passions that once felt so unique, have always walked hand-in-hand with one another.
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I have a keen instinct, as well as interest, when it comes to understanding human behavior and interaction with digital products. This blossomed with my opportunity to lead as the sole content designer for the Rocket Mortgage servicing platform (2019-2025).
Case Studies
Review some of my contributions in design, strategy, and accessibility in my case study collections below.
From the unique toolkit I've refined and evolved over the years, to the previews into my adoption of assistive technologies
The complexities of a user's journey became second instinct during my formative content design years, mapping a wealth of user journeys tied to homeowners with a mortgage.
Advocacy is one of my greatest opportunities in content design, and I've worked diligently to not take that for granted.
I'm an advocate for real people
With nearly six years of experience in advocating for homeowners as a content designer, I've found a wealth of opportunities to be a voice for those currently paying a mortgage on their home.
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From pinpointing the points of risk tied simply to the complexity of a concept, to the improved positioning of core tasks and access to information, the mapping of user journeys became an adventure I became empowered by.